A hotel’s value… to owners, associates, guests and franchise organizations… is directly proportionate to the expertise and amount of attention that it receives from the management team.
Our work doesn’t stop when the management agreement is signed. It shifts into high gear. The “First 90 Days” module activates a plan for the immediate and long-term needs of the hotel. We then regularly dialogue with the franchise organization, manage systems, support the on-property team, and walk the parking lot like an owner. Quality Assurance is an ongoing, three-level process. Guest and associate satisfaction receives equal priority. And reporting is proactive and frequent. The SRHM Way provides assurance that the investment is in the hands of “stewards” with the owner’s interests always in mind.